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Why have I been charged more than the value of my order?

We reserve an amount 15% higher than your order value. This reserved amount covers variable weight items (like meat and cheese) and replacements (alternative products you can choose if something’s sold out). The amount will appear on the SMS your bank sends you and it will appear as a pending transaction in your bank account.

After your order has been delivered, this reserved amount will be reversed and replaced with the actual value of the goods delivered. The timing of this reversal is bank dependent, but usually takes 1–3 days. On the odd instance, we have encountered reversals taking 7-10 days.

Reversals are processed by your bank (not Checkers Sixty60). Please contact your bank if your reversal has not been successful within 10 days of receiving your delivery.

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0800 01 07 09

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Monday to Saturday

08:00 - 17:00

Sundays and Public Holidays

09:00 - 17:00